Free Food Safety Helpline | Expert Advice from Infinitas

Running a food business?

Then finding trustworthy advice will be important to you.

At some point, you’ve probably typed one of these questions into Google:

🔹 Where can I get advice on food handling at work?

🔹 Who should I contact if I have a problem with food safety at work?

🔹 Where can I get help and advice on food handling in the workplace?

🔹 Is there an information advice line with regards to food safety?

These are common — and important — questions. Often, the first step is making sure you understand what food safety really means — so you can recognise good advice when you see it.

But finding trustworthy advice isn’t always straightforward. Especially if your business is feeling the pressure of an upcoming inspection. Or you are dealing with allegations of food poisoning, or complaints of a foreign body in food.

Even so, staying quiet is not an option as there are consequences to not asking a question.

🆘 Why Are We Offering a Free Helpline?

Because sometimes, you just need someone to turn to.

Running a food business can feel overwhelming — especially when things go wrong. Whether it’s a sudden complaint, a poor hygiene rating, or uncertainty about what the rules really require, it’s easy to feel stuck.

We created this helpline as a safety net. So that when things feel urgent, confusing, or risky — you’ve got someone experienced to turn to for calm, clear advice.

It takes courage to speak up and ask for help. But staying silent has consequences.

At Infinitas, we understand that pressure.

This is why we offer a safe, expert-led service where you can get answers without fear or judgement. We remove the barriers that keep you stuck — so you can take the next step with confidence.

💬 What Kind of Support Does the Helpline Offer?

We use the term food safety helpline, but you might also see it called a support line, advice line, or even a hotline.

Whatever the name, the purpose is the same: to give UK food business owners and managers a direct route to practical, expert support — in a safe environment, without the worry.

Our helpline offers:

🔹 Advice – Clear answers to food safety questions, big or small.
🔹 Signposting – We’ll point you to relevant services, forms, or guidance if needed.
🔹 Triage – If your situation is urgent or complex, we’ll help you figure out the right next step.
🔹 Support – Whether you’re dealing with complaints, or inspection nerves, we’re here to help you feel in control again.

💬 What Type of Questions Can I Ask?

You can use the helpline to ask questions about food safety and food hygiene. Topics could include, for example:

🔹 EHO inspections and how food hygiene ratings are decided.

🔹 Complaints involving food poisoning allegations or foreign bodies in food.

🔹 HACCP reviews, SFBB and documentation requirements.

🔹 Due diligence and supplier traceability concerns.

🔹 What to do next if you’ve received a poor food hygiene rating score.

🔹 How to appeal an unfair hygiene rating score.

This isn’t a call centre or automated chatbot. It’s a human-first, expert-led line — designed to reduce the overwhelm and give you a clear way forward.

Your question will be reviewed by a qualified experienced food safety consultant.

✅ How to Use the Food Safety Helpline?

Getting professional advice is simple, fast and confidential:

1️⃣ Go to our Ask an Expert page.

2️⃣ Submit your question using the online form.

3️⃣ You’ll receive a response within 24 – 48 hours with practical guidance.

If your issue is urgent, please note that in your message — or request a callback, and we’ll do our best to prioritise.

There is no membership fee and no charge to use this service.

🟢 Ready to Ask Your Question?

👉 Head over to the Ask an Expert page — and get the advice you need fast.

🛡️ Why This Helpline Is Different

Unlike many industry helplines restricted to paid members, this service is open to all food businesses — with no paywall. Responses to your question will be personalised.

All advice is provided by qualified food safety professionals with Environmental Health Officer (EHO) backgrounds.
With over 30 years of experience working with food chains, food safety compliance for large corporations, charities and small businesses.
Our advice is grounded in legal, scientific, and behavioural principles — ensuring it’s both compliant and practical.
Our focus is on helping businesses build confidence, protect their reputation, and stay EHO inspection-ready at all times.

If you’re feeling unsure about how your team would cope during an unannounced visit, a mock EHO inspection can be a calm, professional way to walk through what an inspection really involves — before the stakes are high.

🤔 Final Thought

If you’re unsure what to do next — whether it’s a complaint, an inspection, or a system you’re not confident in — you don’t have to figure it out alone.

Our Food Safety Helpline has been developed to offer you free support with clear, practical advice to get you moving in the right direction.

Dr Julie Rasmussen

Julie qualified as an Environmental Health Officer in 1997 and has 30 years’ experience in regulatory compliance, specialising in food safety and health & safety. She holds an MSc in Occupational Health & Safety Management and a PhD in infection prevention and control.