Not sure where to begin with food safety? You’re not alone. Running a food business today means juggling changing rules, never‑ending paperwork, and the constant pressure of inspections and food hygiene ratings. Even the best-run businesses need a little support —whether it’s practical advice, step-by-step guides, or just a friendly expert to answer your questions.
That’s why we created the Infinitas Food Safety Help Centre. Here, you’ll find clear answers and expert guidance on everything from HACCP and food hygiene inspections, to allergens, complaints, and building a positive food safety culture.
You’re in the right place.
This page is your signpost. Check the contents list below and click on the topic that matches the problem that is challenging you. We’ve provided tailored guides and practical support for every step.
Table of Contents
Register a Food Business
Before you can legally trade, every food business in the UK must register with their local authority. Registration is quick, free, and usually needs to be done at least 28 days before opening. You’ll need to give basic details about your business and the food you handle.
Use this link to register a food business on the Food Standards Agency website.
Avoid the common mistake many new business owners make after registering their business. Read this short guide as it outlines a major error and how to avoid it.
And if you are selling food online this is a must read: Register a Food Business (UK): The Social Selling Blind Spot.
If you are a new food business and you are unsure about the registration process, or want help getting it right first time, contact us for friendly support. We’ll respond within 48 hours. Email us at: [email protected]
Food Safety Management (HACCP & Compliance)
Every UK food business needs a food safety management system—whether you use Safer Food, Better Business (SFBB), a HACCP plan, or another approach. Keeping your paperwork up to date is essential for passing inspections and protecting your customers.
If you’re feeling overwhelmed by compliance or don’t know where to start, you’re not alone.
For step-by-step help reviewing your HACCP or improving your paperwork, see our HACCP Review Guide.
If you want personal support, contact us for expert advice and easy-to-use templates.
EHO Inspections – Prepare To Pass
Every food business is inspected by an Environmental Health Officer (EHO) to make sure you meet legal food safety standards. Inspections can be stressful, but with the right preparation you can avoid common mistakes and feel more confident when the EHO arrives.
For a practical checklist and insider tips on what to expect and how to prepare for a 5 star hygiene rating, see our EHO Inspection Guide.
If you want a mock EHO inspection or tailored support for your team, contact us for a chat.
Food Hygiene Rating – How It Works
Your food hygiene rating can make or break your business reputation. When your business is inspected and assessed for a food hygiene rating 3 key factors will be taken into account. Even small issues can bring your hygiene rating score down, so understanding what inspectors look for is key.
If your business has received a low score, don’t panic. There are clear steps you can take to recover, improve your rating, and protect your reputation.
For a breakdown of what each rating means and what to do if your score is low, see our Food Hygiene Ratings Guide.
If you want expert help to boost your next rating or fix issues quickly, contact us on: s[email protected]
Food Hygiene Appeals & Re-Ratings
If you believe your food hygiene rating is unfair or incorrect, you have the right to appeal the decision. An appeal asks the local authority to review your case and the inspection findings—it may involve a new visit from a different officer.
Once you’ve made improvements after a low score, you can also request a formal re-inspection (known as a revisit) to be re-rated.
For clear steps on appealing your food hygiene rating or requesting a re-inspection, see our Food Hygiene Appeals & Re-Ratings Guide.
If you’d like help preparing your appeal or planning for a revisit, contact us for expert advice. Send an email to: [email protected]
Allergen Management & Natasha’s Law
Keeping customers safe from allergens is a vital part of food safety. Under Natasha’s law, clear labelling requirements are in place for foods known as PPDS food. All staff need to know how to handle allergen requests from customers confidently. Mistakes can be life-threatening and lead to serious legal consequences.
The Food Standards Agency has also updated it’s guidance for non-PPDS food.
For practical steps on managing allergens and understanding Natasha’s Law, see our Allergen Management Guide.
If you need tailored advice, multi-language training, or want to review your allergen procedures, contact us for support. Email us: [email protected]
Food Safety Culture
Food safety isn’t just about ticking boxes—it’s about the daily habits, attitudes, and behaviours of everyone on your team. Creating a strong food safety culture means making safe practices second nature and building trust from the kitchen to the front door.
Want to embed a positive food safety culture in your business? Our Food Safety Culture Guide (coming soon) will show you how.
For practical support, bite-size training, or ongoing coaching, contact us to learn more.
Food Poisoning, Complaints & Crisis Management
No food business is immune from complaints or food poisoning incidents. How you respond can make all the difference to your reputation and your customers’ safety. Acting quickly, communicating clearly, and knowing your responsibilities will help you handle any crisis with confidence.
For advice on managing food safety complaints, food poisoning claims, or a food poisoning outbreak, see our Food Poisoning & Crisis Management Guide (coming soon).
If you need urgent support or help planning your crisis response, contact us—we’re here to help.
Ask an Expert – Free Food Safety Helpline
Sometimes you just need a quick answer or some friendly reassurance about a food safety question. Our free Food Safety Helpline connects you directly to an expert—no jargon, no judgement, just practical advice.
If you have a question or need support, read our post about the Ask an Expert Helpline. It includes a link to get in touch.
We aim to respond within 48 hours with clear, straightforward guidance.
More Support & Resources
Looking for more advice or practical tools? We’re adding new food safety topics, step-by-step guides, and resources every week—so check back often!
Here are some other useful links:
How-To Guides & Video Tutorials (includes downloadable checklists)
FAQs (coming soon).
Can’t find what you’re looking for? Just get in touch—we’re here to help, and new topics are being added every week.
Email us: [email protected]